Certified Incident Manager course
R3 750
This self-paced, online course explores the terminology, principles and practices used by effective Incident Managers.
Description
This self-paced, online course explores the terminology, principles and practices used by effective Incident Managers.
It provides no-nonsense guidance for an Incident Manager on:
- Responding to faults and outages
- Responding to major outages
- Responding to security incidents
- Identifying recurring incidents, and implementing workarounds
- Identifying trends
- Dealing with conflict
- Setting boundaries
- Managing expectations
- Improving the Customer Experience