from theory to practice

What We Do

QuickStart Academy is an online learning platform for ITSM-related skills.

We offer certificate-based training for the management of IT systems and services:

Rapidly Restore Service

Professional Incident Manager

The Professional Incident Manager course is role-based training aimed at new and experienced IT managers who want to improve technical support capability in enterprise IT environments.

This course is based on internationally accepted best-practices which will help an Incident Manager to organise and develop a world-class support team.

Managed Services

Professional Service Manager

The Professional Service Manager course is role-based training aimed at Service Managers who are responsible for designing and delivering better services.

This course covers practical approaches to the Service Catalog, Service Level Agreements, Metrics and Reporting, and Service Improvement.

Designed for Flexibility

Self-study courses

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Self-study means you have immediate 24/7 access. No more waiting for a scheduled course.


Freedom to study at your own pace, in your own time.

Lifetime Access

Unlimited, no-expiry access to our courses.