Certified Service Desk Manager Current Status Not Enrolled Price R3750 Get Started Take this Course Course Content Expand All Introduction Key Concepts Primary and Supporting Services Value Demand versus Failure Demand Finding Balance Balancing business needs and IT needs Balancing Cost and Quality Balancing Utility and Warranty Support Channels Support Channels 5 Topics Expand Lesson Content 0% Complete 0/5 Steps Phone Email Social Media Portal Self Service Roles & Responsibilities The Service Desk Manager Examination Preparing for the exam