In IT Service Management (ITSM), the Service Design process (ITIL refers to it as Design Coordination) ensures that new or changed services are thoughtfully crafted, thoroughly documented, and holistically integrated into the IT ecosystem before they are transitioned into live environments. Without a formal Service Design process, organisations risk delivering services that are misaligned with … Read more
Very few services are delivered entirely in-house. From cloud platforms to security monitoring, external suppliers play a critical role in delivering business value. Yet, when supplier issues arise — a missed SLA, unclear escalation paths, or opaque costs — the absence of a structured Supplier Management process quickly becomes a source of operational risk and … Read more
IT systems are in a constant state of flux. New features are deployed, security vulnerabilities are patched, and systems are upgraded to meet evolving business needs. However, every change — no matter how minor — introduces risk. Without a structured process to manage these changes, IT becomes a source of instability rather than enablement. That’s … Read more
Service disruptions aren’t just annoying: they’re costly. Whether it’s a downed email server, a frozen point-of-sale terminal, or an inaccessible cloud application, every minute of downtime erodes productivity, damages customer trust, and hits the bottom line. A formalised Incident Management process is the difference between chaos and control. The Cost of Chaos Without a structured … Read more