Transform the Way You Understand Service Management
The PoleStar ITSM Simulation is an immersive, high-energy workshop that brings IT Service Management to life. Facilitated by Louis Stanford, this simulation helps IT teams experience the challenges of service delivery and continuous improvement in a realistic, game-based setting.
What You’ll Gain
- A clear understanding of how IT Service Management practices apply in real-world scenarios
- Enhanced team collaboration, communication, and decision-making
- Insight into the value of mature IT support processes (Incident, Problem, Change, Knowledge, Service Level, Service Catalog, Event & Monitoring, Availability, Capacity, IT Asset and Configuration Management processes)
- Practical lessons you can apply in your IT environment immediately
Who Should Attend
- IT Support & Service Desk Teams
- IT Managers and Team Leads
- Change Managers and Incident Coordinators
- Anyone involved in IT service delivery
Course Format
- Duration: 1 Day (6 Hours)
- Delivery: Live Online or In-Person
- Participants: 8–12 per session
- Certificate: Issued on completion
- No prerequisites required
Your Trainer
Louis Stanford is a seasoned IT GRC leader with extensive experience in service management and IT governance. Known for his engaging facilitation style and strategic insight, Louis ensures every participant walks away with practical value and confidence.
Pricing
- Group Bookings: Discounts available for teams of 8+
- Custom Sessions: Available for in-house enterprise delivery
