Service Delivery

In IT Service Management (ITSM), the Service Design process (ITIL refers to it as Design Coordination) ensures that new or changed services are thoughtfully crafted, thoroughly documented, and holistically integrated into the IT ecosystem before they are transitioned into live environments. Without a formal Service Design process, organisations risk delivering services that are misaligned with … Read more

Very few services are delivered entirely in-house. From cloud platforms to security monitoring, external suppliers play a critical role in delivering business value. Yet, when supplier issues arise — a missed SLA, unclear escalation paths, or opaque costs — the absence of a structured Supplier Management process quickly becomes a source of operational risk and … Read more