IT systems are in a constant state of flux. New features are deployed, security vulnerabilities are patched, and systems are upgraded to meet evolving business needs. However, every change — no matter how minor — introduces risk. Without a structured process to manage these changes, IT becomes a source of instability rather than enablement. That’s … Read more
Service disruptions aren’t just annoying: they’re costly. Whether it’s a downed email server, a frozen point-of-sale terminal, or an inaccessible cloud application, every minute of downtime erodes productivity, damages customer trust, and hits the bottom line. A formalised Incident Management process is the difference between chaos and control. The Cost of Chaos Without a structured … Read more